Terms and Conditions

These Terms and Conditions ("T&C") govern access to and use of the services and software platforms FOR:LEDGER, FOR:QUICKBOOKS, and related products and services (collectively, the "Services") provided by FOR TECH OPERATIONS.

These T&C are intended to be valid and effective for customers located in Italy, the European Union, and globally.

By accessing the website, subscribing to a plan, or using the Services, the customer ("Customer") acknowledges that it has read, understood, and accepted these T&C in full.

1.1 Contracting Entity and Scope of Application

These Terms and Conditions apply exclusively to the legal entity of the FOR group that is expressly identified as the contractual counterparty in the applicable commercial offer, invoice, order form, or subscription confirmation (the "Contracting Entity").

FOR TECH OPERATIONS are independent legal entities, each acting solely on its own behalf and under its own Terms and Conditions, commercial policies, pricing, invoicing, and legal responsibilities.

Nothing in these Terms and Conditions shall be construed as creating any partnership, joint venture, agency, or group relationship between FOR TECH OPERATIONS.

Each Customer enters into a contractual relationship exclusively with the identified Contracting Entity, which shall be solely responsible for the provision of the Services, invoicing, data processing, and contractual obligations toward the Customer.

The Services include, without limitation:

• accounting, reporting, and compliance software platforms;
• connectors, integrations, synchronization, and automation systems;
• technical support, maintenance, implementation, consulting, and training services;
• services provided directly by FOR or through authorized partners and resellers.

Features, operational limits, included support hours, and commercial terms depend exclusively on the subscription plan or commercial offer accepted by the Customer.

The Customer agrees to use the Services lawfully and in compliance with all applicable regulations. In particular, the Customer shall not:

• violate third party rights, including tax, accounting, or data protection laws;
• upload malware, harmful code, or unlawful content;
• attempt unauthorized access or interfere with FOR or third party systems;
• use the Services for high risk activities or activities subject to regulatory or sanction restrictions.

The Customer is responsible for all activities carried out by authorized users under its account.

The Customer is responsible for managing its access credentials and all activities performed through its account. FOR shall not be liable for unauthorized access resulting from the Customer's negligence.

Any security breach must be promptly reported to FOR.

All intellectual property rights related to the Services, including software, code, interfaces, documentation, trademarks, and know how, remain the exclusive property of FOR or its licensors.

The Customer is granted only a limited, non exclusive, non transferable, and revocable right to use the Services for the duration of the subscription.

6.1 Accounting and Operational Data

The Services may access, process, synchronize, or transmit data originating from the Customer's systems or third party platforms. The Customer represents and warrants that:

• the data provided is accurate, complete, up to date, and lawfully usable;
• it holds all necessary rights, consents, and authorizations.

FOR shall not be liable for:

• accounting, tax, or reporting errors;
• incorrect classifications, mappings, or configurations set by the Customer;
• business, tax, or strategic decisions based on data processed through the Services.

6.2 User Generated Content

The Customer remains solely responsible for content uploaded to the Services and shall indemnify and hold FOR harmless from any third party claims.

7.1 Term

Subscriptions may be monthly, semi annual, or annual and renew automatically unless canceled within the applicable notice period.

7.2 Alignment of Renewal Dates

For administrative, operational, and billing purposes, FOR reserves the right to modify and align subscription renewal dates, including by applying prorated charges.

Such changes may be applied progressively, at FOR's discretion, upon prior notice to the Customer.

8.1 Fees, Invoicing, and Payment Terms

All fees for Subscriptions, Services, and any additional or variable costs are due according to the commercial offer, price list, or invoice issued by FOR.

Subscription fees are invoiced and due in full up to sixty (60) days prior to the applicable renewal date, unless otherwise expressly agreed in writing.

By accepting these Terms and Conditions, the Customer expressly agrees to advance invoicing and acknowledges that timely payment is a material condition for the provision and continuity of the Services.

Unless otherwise stated on the invoice, all invoices are payable within the payment term indicated therein.

Failure to object in writing to an invoice within ten (10) days from receipt shall constitute full acceptance of the invoiced amounts.

8.2 Non Payment, Suspension, and Limitation of Services

In the event of late payment, partial payment, or non payment of any amount due, FOR reserves the right, without prejudice to any other rights or remedies, to:

• suspend, limit, or restrict access to all or part of the Services;
• withhold technical support, maintenance, updates, implementations, or additional activities;
• postpone or cancel any scheduled Services or deliverables.

Such suspension or limitation may be applied without liability for any resulting interruption, data unavailability, delay, or operational impact suffered by the Customer.

FOR shall not be required to restore access or resume Services until all outstanding amounts have been fully paid.

8.3 No Refund Policy

Except as expressly required by mandatory applicable law, all fees invoiced or paid are non refundable, including but not limited to:

• subscription fees;
• setup, implementation, consulting, analysis, development, or customization services;
• support hours, whether included in a plan or purchased separately.

The non use of the Services, partial use, early termination by the Customer, or dissatisfaction with the Services shall not entitle the Customer to any refund, reimbursement, or credit, unless expressly agreed in writing.

8.4 Withdrawal and Cancellation of Subscriptions

Subscriptions renew automatically for the same duration unless the Customer provides written notice of cancellation within the applicable notice period indicated in the commercial offer or price list.

In the absence of a specific written agreement:

• monthly subscriptions require at least thirty (30) days' notice prior to the next renewal date;
• annual or multi month subscriptions require at least sixty (60) days' notice prior to the next renewal date.

Cancellation shall take effect only at the end of the current subscription period.

Fees already invoiced or paid for the current period remain fully due and payable.

8.5 Effects of Withdrawal or Termination

Upon withdrawal, expiration, or termination of the Services for any reason:

• access to the Services may be deactivated;
• technical support and maintenance shall cease;
• FOR may delete or disable access to Customer data in accordance with its internal data retention and security policies.

The Customer remains solely responsible for exporting or backing up its data prior to the effective termination date.

9.1 Scope of Technical Support

Technical support is provided exclusively in accordance with the subscribed plan, these Terms and Conditions, or a separate written agreement entered into between FOR and the Customer.

Unless expressly included in the subscription, technical support, functional assistance, analysis, consulting, configuration, implementation, data import, development, customization, migration, training, or troubleshooting activities are not included in the subscription fees and shall be charged separately.

FOR does not provide accounting, tax, legal, or business advice. Any support or assistance provided by FOR is of a purely technical and operational nature.

9.2 Support Fees

Where technical support is not included in the subscribed plan, it shall be provided on a time and materials basis.

As of the effective date of these Terms and Conditions, technical support is billed at a rate of €/$135 per hour, unless otherwise agreed in writing.

Support activities are billed in minimum units of fifteen (15) minutes. Any partial unit shall be rounded up to the next billing unit.

Unless expressly stated otherwise:

• included support hours, if any, do not carry over to subsequent subscription periods;
• unused support hours are not refundable.

FOR reserves the right to modify support fees by updating these Terms and Conditions.

Continued use of the Services after publication of updated Terms constitutes acceptance of the revised support fees.

9.3 Billing and Payment of Support

Support fees are invoiced periodically or upon completion of the relevant activities and are payable in accordance with Section 8 of these Terms and Conditions.

In the event of non payment, FOR may suspend or withhold technical support and other Services as set out in Section 8, without liability.

9.4 Dedicated Support Agreements and SLA

Any guaranteed response times, resolution times, or service levels apply exclusively to Customers who have entered into a dedicated support agreement (such as a Dedicated Annual Support Contract – DASC) or a separate written agreement with FOR.

In the absence of such agreement, FOR does not guarantee:

• minimum response times;
• minimum resolution times;
• availability of support within specific timeframes or business hours.

Where an SLA is expressly agreed in writing, it shall apply solely within the scope and limits of the applicable support agreement.

9.5 SLA Exclusions

SLAs do not apply in the following cases:

• issues caused by third party software, platforms, APIs, infrastructure, or services;
• violations of third party terms, policies, or usage limits;
• force majeure events;
• Customer's failure to provide timely access, authorizations, data, or required information;
• requests or activities outside the scope of the subscribed support agreement.

Any SLA penalties, where expressly provided, shall be limited exclusively to service credits, such as additional support hours, and shall not entitle the Customer to monetary refunds, damages, or compensation.

9.6 Third Party Dependencies

The Customer acknowledges that the Services may rely on third party software, platforms, or providers.

FOR shall not be liable for delays, malfunctions, suspensions, limitations, or failures caused by third party systems or decisions.

10.1 Variable and Usage Based Services

Certain Services provided by FOR are subject to variable, usage based, or consumption based fees and are not included in the subscription fees, unless expressly stated otherwise in the applicable commercial offer.

Such Services may include, without limitation:

• electronic invoicing and related compliance services (e-invoicing);
• legally compliant digital storage and document preservation;
• services whose cost depends on the number of documents, transactions, events, or volumes processed;
• services subject to country specific legal or technical requirements.

The Customer acknowledges that the applicable fees depend on actual usage and may vary during the subscription period.

10.2 Electronic Invoicing (E-Invoicing)

Where electronic invoicing services are provided, fees may be calculated based on the number of electronic invoices, bills, or documents transmitted, received, processed, or attempted through the Services.

Unless otherwise specified in writing:

• any included thresholds or prepaid volumes are limited to the applicable subscription period;
• once such thresholds are exceeded, additional documents shall be charged at the applicable per unit rate;
• electronic invoices or documents already transmitted or processed remain payable and cannot be canceled, reversed, or refunded.

E-invoicing services may be subject to country specific rules, pricing, and compliance requirements, which form an integral part of these Terms and Conditions.

10.3 Digital Storage and Document Preservation

Where legally compliant digital storage or document preservation services are provided, related fees may be calculated based on:

• the number of documents stored or preserved;
• the applicable retention period;
• country specific legal requirements.

Digital storage and preservation fees are due for documents already transmitted, stored, or preserved, regardless of subsequent subscription termination or non use of the Services.

10.4 Billing of Variable Costs and Forecasts

Variable and usage based fees may be invoiced:

• after the relevant usage period, based on actual consumption; and/or
• together with a forecast of expected usage for the subsequent period, where applicable.

The Customer expressly acknowledges and agrees that such invoices may be issued after the end of the relevant subscription year or period, based on verified usage data.

10.5 No Refunds and No Contestation of Usage Based Fees

Except as required by mandatory applicable law, variable and usage based fees are non refundable.

The Customer shall not be entitled to contest invoices based on:

• actual volumes already processed;
• documents already transmitted, stored, or preserved;
• compliance obligations imposed by applicable laws or third party providers.

10.6 Third Party and Regulatory Dependencies

The Customer acknowledges that variable and usage based Services may rely on third party providers, platforms, or regulatory infrastructures.

Any changes in third party pricing, technical requirements, or regulatory obligations may affect applicable fees.

Such changes shall not constitute a breach of contract and shall not entitle the Customer to refunds or compensation.

11.1 Price Adjustments

The Customer acknowledges that the fees applicable to the Services may be subject to price adjustments and fluctuations due to factors including, without limitation:

• updates, enhancements, or changes to the Services or their features;
• changes in infrastructure, operational, or compliance requirements;
• increases in costs imposed by third party software, platforms, providers, or regulatory bodies;
• changes in applicable laws, regulations, or country specific compliance obligations.

Such price adjustments may apply to subscription fees, variable or usage based fees, and any additional Services provided by FOR.

11.2 Timing of Price Changes

Price adjustments may take effect:

• at renewal, or
• during an ongoing subscription period, where the adjustment is required due to third party costs, regulatory changes, or mandatory technical or compliance updates.

FOR shall communicate price adjustments through updated Terms and Conditions, revised commercial offers, price lists, or invoices, as applicable.

11.3 Acceptance of Price Adjustments

The Customer's continued use of the Services after the effective date of a price adjustment constitutes acceptance of the revised fees.

Price adjustments shall not entitle the Customer to terminate the Services with immediate effect, request refunds, or claim compensation, except as expressly required by mandatory applicable law.

11.4 No Liability for Price Fluctuations

Price adjustments made in accordance with this Section shall not constitute a breach of contract.

FOR shall not be liable for any damages, losses, or claims arising from such price adjustments.

12.1 Cancellation of Subscriptions

Subscriptions are entered into for the agreed subscription period and renew automatically for the same duration, unless cancelled by the Customer in accordance with this Section.

The Customer may cancel a subscription by providing written notice to FOR within the following notice periods, unless otherwise expressly agreed in writing:

• monthly subscriptions: at least thirty (30) days prior to the applicable renewal date;
• annual or multi month subscriptions: at least sixty (60) days prior to the applicable renewal date.

Cancellations shall take effect only at the end of the current subscription period.

Early termination by the Customer does not entitle the Customer to any refund or reduction of fees for the ongoing subscription period.

12.2 Effect of Cancellation

Upon cancellation or expiration of a subscription:

• access to the Services shall remain active until the end of the current subscription period;
• the subscription shall not renew for the subsequent period;
• all fees invoiced or due for the current subscription period remain fully payable.

Cancellation of a subscription does not affect the Customer's obligation to pay:

• variable or usage based fees already accrued;
• fees related to electronic invoicing, digital storage, or compliance services;
• fees for services already performed or committed.

12.3 One-Off Services and Variable Costs

One-off services, including but not limited to implementation, analysis, consulting, configuration, data imports, migrations, integrations, software development, customization, training, electronic invoicing services, digital storage, and other project-based or usage-based activities, are provided outside the scope of subscription fees, unless expressly stated otherwise in writing.

One-off services are deemed initiated upon the occurrence of any of the following events, whichever occurs first:

(a) acceptance of the related commercial offer, estimate, or order form; (b) scheduling or allocation of technical, operational, or professional resources by FOR; (c) commencement of preparatory, technical, or operational activities.

Once initiated, one-off services cannot be canceled and remain fully payable, irrespective of partial completion, suspension requested by the Customer, or the Customer's decision to discontinue or withdraw from the Services.

The Customer expressly acknowledges that dissatisfaction with the outcome, non-use of the Services, early interruption, or changes in business priorities shall not entitle the Customer to any refund, reduction, or credit in relation to one-off services already initiated or performed.

Where one-off services are subject to variable, usage-based, or consumption-based pricing, the Customer remains fully liable for all costs accrued based on actual usage, documents processed, transactions generated, or activities performed, even if such costs are invoiced after the end of the relevant subscription period or after termination of the contractual relationship.

12.4 No Refund Policy

Except as expressly required by mandatory applicable law:

• subscription fees are non refundable;
• support fees are non refundable;
• variable and usage based fees are non refundable.

The Customer expressly acknowledges that non use of the Services, early cancellation, or dissatisfaction with the Services does not give rise to any right to refunds, credits, or compensation.

12.5 Effects on Data and Access

Upon termination or expiration of the Services for any reason:

• FOR may deactivate or restrict access to the Services;
• technical support and maintenance shall cease;
• Customer data may be deleted or rendered inaccessible in accordance with applicable law and FOR's data retention policies.

The Customer remains solely responsible for exporting or backing up its data prior to the effective termination date.

12.6 Data Retention and Deletion

Customer data is retained for the entire duration of the contractual relationship.

Upon termination or expiration of the Services, Customer data is deleted or anonymized within a maximum period of twelve (12) months, unless a longer retention period is required by applicable law.

The Customer acknowledges that data may continue to exist in encrypted backups, logs, and business continuity systems in accordance with FOR's backup and disaster recovery policies.

Backup data is retained solely for security, integrity, and disaster recovery purposes and is not used for operational or business activities.

The Customer remains solely responsible for exporting or backing up its data prior to the effective termination date.

13.1 Scope of Professional Services

In addition to subscription based Services, FOR may provide professional services under the FOR:TECH offering, including but not limited to:

• analysis and consulting services;
• implementation, configuration, and onboarding activities;
• data imports, migrations, and reconciliations;
• integrations and connectors setup;
• software development, customization, and enhancements;
• training and workshops.

The Customer expressly acknowledges that FOR is not a pure SaaS provider and that such professional services constitute separate and distinct activities from the subscription to the Services.

13.2 Exclusion from Subscription Fees

Unless expressly included in a subscribed plan or agreed in writing, professional services are not included in the subscription fees and shall be charged separately.

Any reference to implementation, consulting, development, or similar activities in marketing materials, documentation, or communications does not imply that such services are included in the subscription.

13.3 Estimates, Methodology, and Variations

Any estimates, timelines, or indications of effort provided by FOR in connection with professional services are indicative, non-binding, and based on the information and assumptions available at the time they are issued.

Unless expressly agreed in writing as a fixed-price engagement, no estimate shall be construed as a maximum cap, guaranteed price, or commitment to deliver the services within a predefined number of hours, days, or costs.

Professional services are generally performed according to an Agile, iterative, or progressive methodology, under which requirements, scope, and technical constraints may evolve over time. As a result, actual effort, timelines, and costs may differ from initial estimates.

The Customer expressly acknowledges and accepts that additional activities, changes in scope, unforeseen technical issues, third-party dependencies, regulatory requirements, data quality issues, or requests made by the Customer may result in additional charges.

Where the Customer requires a fixed-price or waterfall-based approach, this must be expressly requested and agreed in writing in advance. In the absence of such written agreement, the services shall be provided on a time-and-materials basis in accordance with the applicable rates.

13.4 Payment and Completion of Professional Services

Professional services may be subject to advance payment, milestone based billing, or invoicing upon completion, as indicated in the applicable commercial offer or invoice.

Professional services already performed, partially performed, or committed remain fully payable, regardless of the Customer's subjective satisfaction with the outcome or decision to discontinue the Services.

13.5 No Guarantee of Specific Results

FOR shall perform professional services with reasonable skill and care.

However, FOR does not guarantee:

• specific business, accounting, tax, or operational outcomes;
• compatibility with undocumented, unsupported, or third party systems;
• the achievement of objectives dependent on Customer input, data quality, or third party platforms.

The Customer remains responsible for decisions taken based on professional services provided by FOR.

Some Services may be sold, implemented, or used in collaboration with authorized partners, accountants, advisors, consultants, or other professional partners ("Partners").

FOR shall not be responsible or liable for:

• statements, commitments, representations, or guarantees made by Partners;
• services, advice, or activities provided directly by Partners;
• any disputes, claims, or liabilities arising between a Partner and its clients.

The use of the Services in collaboration with accountants or advisors ("Advisors") may occur under one of the following contractual models.

(a) Advisor as Direct Customer

Where the subscription to the Services is purchased by an accountant or advisor, such accountant or advisor shall be considered the sole Customer for the purposes of these T&C.

In this model:

• the Advisor is solely responsible for payment of the subscription fees;
• FOR provides the Services and any related technical support exclusively to the Advisor;
• any end clients of the Advisor are not considered Customers of FOR and have no direct contractual relationship with FOR;
• FOR shall have no obligations toward, and no liability arising from, the relationship between the Advisor and its end clients.

The Advisor is solely responsible toward its end clients for onboarding, training, functional support, first-level assistance, and any professional, accounting, tax, or advisory services.

FOR shall not be required to provide training, support, or assistance directly to the Advisor's end clients, unless otherwise expressly agreed in writing.

(b) End Client as Customer

Where the subscription to the Services is purchased directly by the end client of an accountant or advisor, such end client shall be considered the Customer under these T&C.

In this model:

• the end client is solely responsible for payment of the subscription fees;
• FOR provides the Services and technical support directly to the end client, in accordance with the subscribed plan;
• the accountant or advisor acts independently and shall not be considered an agent, representative, partner, or subcontractor of FOR.

FOR shall not be responsible or liable for:

• advice, services, training, or representations provided by the accountant or advisor;
• accounting, tax, legal, or business decisions made by the Customer based on the advisor's input;
• any disputes, claims, or liabilities arising between the Customer and the accountant or advisor.

Any access granted by the Customer to an advisor to the Customer's account or data shall be under the sole responsibility of the Customer.

Unless otherwise expressly agreed in writing, FOR does not provide accounting, tax, legal, or other professional advice. The Services are provided on a technical and operational basis only.

To the maximum extent permitted by applicable law, FOR shall not be liable for:

• indirect, incidental, consequential damages, or loss of profits, revenue, data, or business opportunities;
• errors, blocks, or interruptions resulting from Customer configurations, settings, or misuse of the Services;
• malfunctions, suspensions, limitations, or terminations caused by third party software, platforms, APIs, or providers, including accounting, payment, e-invoicing, or compliance systems;
• interruptions due to scheduled maintenance, mandatory updates, or force majeure events.

15.1 Third Party Suspensions and Account Blocks (e.g. Intuit)

The Customer acknowledges that:

• FOR has no control over third party terms, usage policies, compliance checks, or suspension decisions;
• suspensions, limitations, or closures of accounts, users, or profiles imposed by third parties (including due to violations of their terms, AML rules, international sanctions, export control, or geographic restrictions) are not attributable to FOR;
• FOR shall not be liable for any damages arising from such actions, including loss of data access, operational interruptions, accounting or tax delays, or inability to process transactions.

The Customer is solely responsible for ensuring that its activities, transactions, and counterparties comply with third party terms and applicable laws, including international sanctions.

FOR may provide purely technical or informational assistance, without any guarantee of service or account restoration.

FOR's total liability shall in any event be limited to the amount paid by the Customer in the 12 months preceding the event giving rise to the claim.

FOR shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, network outages, cyberattacks, governmental actions, or third party provider unavailability.

Each party agrees to keep the other party's confidential information confidential and to use it solely for the performance of the Services.

FOR may amend these T&C for regulatory, technical, or commercial reasons. Amendments become effective upon publication on the website. Continued use of the Services constitutes acceptance of the amended terms.

Subject to mandatory laws:

• for EU Customers, these T&C are governed by the law of the country where the FOR European entity is established;
• for non EU Customers, by the law of the country where the contracting FOR entity is established.

Personal data is processed in accordance with the applicable privacy and cookie policies of the FOR entity that is the Customer's contractual counterparty.

The relevant privacy and cookie policies are published on the applicable website and form an integral part of these Terms and Conditions.

By accepting these Terms and Conditions, the Customer acknowledges and accepts the applicable privacy and cookie policies.

If you have any questions about these Terms and Conditions, please contact us at: legal@for.inc